Nowadays, more and more underwear manufacturers are very aware of the importance of the Internet, and many underwear manufacturers have also launched online marketing to receive underwear orders through the Internet. Because the Internet conveniently and quickly connects customers from all corners of the earth, there are many customers from other places who need to process underwear or get ready-made goods, so they can directly search for factories through the Internet.

Because the Internet only gives people an intuitive visual or auditory experience, and because it cannot face the immersive scene, it is very difficult to negotiate customer cooperation only through network tools. Therefore, as a professional customer service of underwear manufacturers Personnel, we receive a lot of inquiries from customers about underwear processing or spot purchases every day, so how to promote customer transactions is very important.

We often receive inquiries from customers from other provinces or abroad. In the process of communicating with customers, we often encounter quotations, delivery dates, advance payments, etc. Because of the usual practice of some customers in the past, first quote and then proofing; But now it requires customers to make samples before they can quote; pay first and then ship. Customers are often rejected and do not believe. Because customers are thousands of miles away, they dare to pay offline without seeing anything, worrying that there is no guarantee.

This is a real case that happens every day in the ingorsports underwear factory. Mr. Wang came from a client in Beijing. He opened an underwear store in the Beijing Garment Trade Mall and was responsible for providing distribution and supply to customers. This time, he also found our ingorsports underwear factory through the Internet. Through online communication, the client urgently needed a batch of women's underwear. Let us check each item, each item needs 500-1000 pieces, check and reply to him.

The online customer service staff immediately communicated with the underwear factory to confirm that these styles were just enough for the customer's demand, and promised to pack them for delivery to the customer within three days. The payment for goods is also more than 100,000 yuan, because the customer has never been to the underwear factory once. The customer discussed whether he could pay 70% of the payment, and the balance would be paid after receiving the goods. Because it is in stock to reduce the trouble of tracking the balance later, we reply that the customer needs the full payment before delivery. And inform the customer that we will guarantee to deliver the goods to him. We will also send the business license of our underwear factory, the inspection report, the public account, and the signed contract and seal to the customer as required. The customer read it, and remitted the money without saying a word.

In the later period, Mr. Wang's special package was shipped out of the warehouse, and we also kept in communication with customers from time to time. For example, at the packaging site, we shot some in-progress small videos to customers, packed them, and took pictures and sent them to customers. , The delivery will take pictures of the express tracking number attached to the box to the customer, so that the customer, even though he is not in our underwear factory, will know that we are indeed helping him deliver the goods, and further dispel the customer's concerns. , so that customers really feel at ease.

After the customer received the goods, he was very satisfied, he recognized the quality of our underwear, and said that he would take the goods and seek cooperation with our underwear factory in the future.

Indeed, underwear manufacturers want to promote online orders. While we can provide high-quality products, the customer service staff of underwear manufacturers, including salesmen, can really serve with heart, and sincere communication is very important. Only if you really take the customer's business as your own business will you gain the trust of the customer and promote a steady stream of orders from underwear manufacturers.