Underwear processing How to effectively communicate with underwear manufacturers?

by:INGOR SPORTSWEAR     2022-05-31
I believe that many people have gone through a lot of detours in underwear processing. Ingorsports has been a manufacturer of seamless underwear for 17 years. There are more than a thousand customers who cooperate with us. In the previous article, I also talked about how customers can find underwear manufacturers. , So how to find manufacturers to communicate effectively?

In the past two days, one incident has troubled the customer service staff of underwear manufacturers. Last Monday, customers in Shanghai were looking for underwear manufacturers to find supplies. They have always had a deep understanding of each other through the phone and online. The customer is responsible for the chain store in Shanghai I was looking for the source of the goods and the underwear manufacturers to purchase. Now I find that the seamless knitted underwear is very well sold in the market. I plan to find a suitable underwear manufacturer with guaranteed quality and reasonable price.

The customer explained some product requirements she needed at that time. Our customer service staff found many styles of seamless underwear and took pictures for the customer. The customer was very satisfied with it. At that time, the customer service staff sent samples, and the customer service staff told the customer, To send samples, you need to charge a certain amount of money first. When the customer takes it back and does not like it, the sample clothes will be returned, and the fee will be returned to the customer. The guests have been entangled in the issue of collecting the payment first, saying that they cooperated with other manufacturers and sent samples for free from the factory...

The customer struggled for a long time, and later the customer said that they would come to the underwear manufacturer in a few days to meet and communicate. The customer service staff readily agreed, and also gave the customer the opportunity to introduce her to meet and communicate with the proprietress of the underwear manufacturer. The customer was also very happy.

After two or three days, after the client came to the underwear manufacturer, he saw the actual scale of the underwear manufacturer. The client was very happy, and then selected more than 30 sample clothes, let us prepare the information. Then they will order according to these styles. The customer also returned to Shanghai. When we sent the text and pictures to the customer, the customer asked us to send the sample clothes together. We told her that the sample clothes need to be charged first. The customer was surprised and said that we all come to your underwear. It's a manufacturer, why do you have to collect the money first?

Look at this, this is invalid communication, and the two sides are unhappy with each other. Therefore, the two sides cooperate to process underwear for customers and find underwear manufacturers. The manufacturers will repeatedly explain the cooperation method to the customers, and the customers should also express their understanding, not to mention that this is a two-way win-win principle.

This also reminds customers who are looking for underwear manufacturers that the early cooperation and communication process is very important, and customers should also be very clear about the cooperation methods of manufacturers. Underwear processing to find a suitable underwear manufacturer, the follow-up is actually a process of negotiation between the two parties.

Like this customer, they obviously came to the underwear factory, and the customer service staff also told her that they can go to the store to have an interview with the boss, and the boss agreed to give customers free samples, no problem. But they insisted on putting aside the opportunity to talk to the decision-making level and directly interviewed the customer service staff. Of course, the customer service staff could not meet the customer's request to select dozens of samples and send them to the customer completely free of charge. This is an ineffective communication.

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